COVID-19 CUSTOMER UPDATE 05/01/21

COVID-19 CUSTOMER UPDATE 05/01/21

On Monday January 4th the Scottish Government announced new lockdown guidance in relation to the Coronavirus (COVID-19) pandemic. These new stay at home regulations came into effect on the 5th of January 2021 and we want to assure you that we will continue to adapt and evolve our day-to-day operations to support the Scottish Government and ensure we work in a way that helps to protect our customers, our staff and our business during these challenging times.

As a Plumbers Merchant we fall within the category of essential services and thus remain open to those seeking parts and supplies essential to carrying out plumbing and heating related work. In accordance with government guidance our bathroom showroom will remain closed to the public and will remain so until the stay at home regulations that are currently in place are lifted to allow us to reopen this part of our business - this is for the safety of our customers and our staff which is as always our number one priority.

For those who may visit our Tain trade counter in person please note that social distancing measures are still in place and you can expect:

  • Hand sanitiser for your convenience at the entryway to our trade counter
  • Showroom closed temporarily
  • The wearing of masks (by everyone indoors this means our staff and our customers - should you not be wearing a mask you will not be able to enter, those with exemptions please clearly wear your exemption identifiers; sunflower lanyard/badges etc)
  • A limit on customer numbers in store (this is to avoid overcrowding and to ensure adequate space to safely socially distance)
  • Click & Collect options (should you be shielding or prefer not to enter the trade counter upon arrival you may phone ahead and arrange your order in advance where we can then bring your order out to you in the car park)

The operating hours for our Tain trade counter remain unaffected:

  • Monday to Friday: 07:30 - 17:00
  • Saturday: 08:00-12:00
  • Sunday: Closed

Our online store continues to operate as normal so should you need a part or spare you can always source it through Buy Plumbing Online or over the phone 01862 808040 and have it delivered (we offer multiple delivery options from tracked to special delivery for urgent orders with free regular delivery UK wide).

These are challenging times we all find ourselves in and we as a local business will continue to adapt and evolve how we operate when new government guidance is issued - the safety of everyone is always at the forefront of all our decisions. As always we want to say thank you for your ongoing support and understanding.



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